Sometimes we need to be more directive

When I just started working in the front desk I used to be a coaching leader. I always talked to the housekeepers and had a good time with them. I had an extremely high supportive behavior, but then I realized that the behavior I used didn’t work when we got all the check-ins at the same time and we didn’t have rooms ready. Therefore, I knew I had to be more directive in that type of situation. So I started telling the housekeepers what rooms we exactly needed first and stopped trying to convince them or explain them why was it important to have those rooms ready. At the beginning they didn’t like how I changed my attitude; they even acted kind of hostile when I said hi to them. One day I decided to bring one of the housekeepers to the front desk when were at 100% occupancy so she could see what we were going through with all the guests and how they complaint about their room not being ready. After that, everything changed and I had a great relationship with them again. They understood I didn’t do it to bother them or because I wanted to take the “manager role”. I had to be directive, otherwise we were not going to complete the task and we would have guests waiting forever to have their room ready.